Privacy Policy miow44

During the registration process and use of the miow44 platform, we collect various categories of information to ensure your account functions properly and securely. This collection is carried out only with your knowledge and consent.

Information you provide directly:

• Identity information — full name, identity card number (MyKad), date of birth and gender.
• Contact information — email address, mobile phone number and residential address.
• Account credentials — username, password (stored in encrypted form) and security questions.
• Financial information — e-wallet details (Touch 'n Go eWallet, Boost), bank account information for DuitNow and FPX purposes, and relevant crypto wallet details.
• Verification documents — copies of documents for the Know Your Customer (KYC) process to comply with international licensing standards.

Information collected automatically:

• Technical data — IP address, web browser type, operating system and screen resolution.
• Activity data — login records, game history, deposit and withdrawal transaction records, and session duration.
• Location data — geographic region based on IP address for licensing compliance and fraud prevention purposes.

miow44 uses the information collected solely for legitimate platform operation purposes. We do not use your data for purposes outside the scope stated below:

• Identity verification — ensuring that only eligible individuals who have reached the required age limit can use the platform.
• Transaction processing — verifying and processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, USDT, BTC and ETH.
• Bonus and promotion management — managing bonus eligibility including first deposit offers and tiered VIP programmes.
• Fraud prevention — detecting and investigating any suspicious activity to protect the security of your account.
• Customer service — enabling our support team to provide accurate and relevant assistance via live chat and email.
• Legal compliance — meeting international licensing reporting requirements and anti-money laundering (AML) obligations.
• Platform improvement — analysing usage patterns to improve the overall player experience.
• Service communications — sending important notifications related to your account, transactions and policy updates.

miow44 prioritises the confidentiality of your data. However, there are limited circumstances where we may need to share certain information with trusted parties:

• Payment providers — required transaction information is shared with e-wallet providers, banks and crypto payment processors to process your transactions securely.
• Licensing authorities — as an internationally licensed platform, we are required to submit certain records to regulatory bodies when lawfully requested.
• Law enforcement agencies — in situations involving criminal investigations or valid court orders, we will cooperate with the relevant authorities.
• Technical service providers — third parties that assist in the technical operation of the platform (such as hosting and cybersecurity) are bound by strict confidentiality agreements with miow44.

The miow44 website uses cookies and similar technologies to ensure the platform runs smoothly and to provide a personalised experience for each player.

Types of cookies we use:

• Session cookies — store your login status during the active session period. These cookies are deleted automatically when you close your web browser.
• Preference cookies — store your chosen settings such as display language and display preferences for ease of use.
• Security cookies — used to detect unauthorised login attempts and protect your account from unauthorised access.
• Analytics cookies — collect usage data in aggregate and anonymous form to help us understand how players interact with the platform.

You can manage cookies through your web browser settings at any time. Please note that blocking all cookies may affect certain functions on the miow44 platform, including the login process and transaction processing.

The security of your personal information is a responsibility we take seriously. miow44 implements multiple layers of technical and administrative protection to ensure your data is secure:

• 256-bit SSL/TLS encryption — all data transmission between your device and our servers is encrypted using high-standard encryption technology.
• Password encryption — your account password is never stored in plain text; instead, it undergoes an irreversible cryptographic hashing process.
• Two-factor authentication — players can enable two-factor authentication for an additional layer of security on their accounts.
• Real-time activity monitoring — our automated systems continuously monitor login activity and transactions to identify suspicious patterns.
• Regular security testing — penetration testing and security audits are carried out regularly by independent security experts.
• Incident response procedures — we have clear procedures for handling any data breaches, including notification to affected players within a reasonable timeframe.

As a registered miow44 player, you have the following rights regarding your personal information. All requests relating to these rights can be submitted to our support team:

• Right of access — you may request a copy of the personal information we hold about you at any time.
• Right of correction — if any information we hold is inaccurate or outdated, you have the right to request that it be corrected promptly.
• Right of deletion — in certain circumstances, you may request that your account be closed and your personal information deleted, subject to applicable legal and licensing requirements.
• Right to restrict processing — you may request that we limit how we use your data in certain situations.
• Right to object — you may object to the processing of your information for certain purposes, particularly marketing communications.
• Right to data portability — you may request that your information be provided in a machine-readable format for the purpose of transferring to another service.
• Right to withdraw consent — if data processing is based on your consent, you may withdraw that consent at any time.

The miow44 customer support team operates 24/7 in Malay and English to help you submit and manage any requests relating to these rights.

miow44 does not retain your personal information for longer than is necessary to fulfil the original purpose of its collection or to comply with applicable legal and licensing requirements.

• Active account data — retained for the duration your account remains active and used to provide platform services.
• Financial transaction records — retained for the period required by the licensing authority for audit purposes and anti-money laundering compliance.
• Support communication logs — records of interactions with the customer support team are retained for reference and service improvement purposes.
• Data after account closure — once an account is closed, certain information may be retained for a set period to fulfil licensing obligations before being permanently deleted.

The miow44 platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.

All registrants are required to confirm that they have reached the minimum age requirement during the account registration process. Our identity verification (KYC) process is designed to detect and prevent any registration attempts by minors.

If you know or have reason to believe that a minor has registered an account on our platform, please contact our support team via live chat or email immediately.

miow44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements or applicable legislation.

Any material amendments to this policy will be communicated to registered players via in-platform notifications or through their registered email. The effective date of the latest version of the policy will always be displayed at the top of this page.

Continued use of the miow44 platform after any changes are published will be taken as your acceptance of the updated policy. You are encouraged to review this page from time to time to stay informed of how we handle your personal information.

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, the miow44 support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat — the fastest way to get an immediate response from our team. Available 24/7 directly within the miow44 platform.
• Email — for more detailed enquiries or those requiring written documentation, you can reach us at [email protected]
• Support language — we provide services in Malay and English.